Standard Double Room
- 1 King-size bed
- Shower
Hotel · Nairobi · Nairobi
Ack Guest House Nairobi
A 3-star stay in Nairobi's Upper Hill business district, with free Wi-Fi, on-site parking, and a restaurant.
- Free Wi-Fi throughout the property
- On-site car parking available
- 24-hour reception and airport shuttle
7.7
Very good
181 reviews
Booking.com 7.7 · 181 reviews
About
Ack Guest House Nairobi
Ack Guest House Nairobi sits in Upper Hill, a busy commercial hub where skyscrapers like Britam Tower shape the skyline. The hotel is a 15-minute drive from Kencom House, placing it within reach of the city's central business district. Rated 7.7 out of 10 from 181 guest reviews, it offers a straightforward, comfortable base for exploring Nairobi.
The property provides free Wi-Fi, a restaurant, and a coffee shop, along with a terrace and garden area. Guests can use the 24-hour reception, request packed lunches, or arrange a paid airport shuttle. Rooms include amenities like flat-screen TVs, electric kettles, and free toiletries, with some featuring sitting areas and ironing facilities.
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Attentive, friendly staff — Guests repeatedly highlight the warm, professional service, with several noting they were treated 'like family'.
- Convenient Upper Hill location — Within walking distance of Nairobi's centre and close to the airport, making it easy to explore the city.
- Clean, comfortable rooms — Daily cleaning and comfortable beds are mentioned by multiple guests, along with useful amenities like safes and TVs.
–
Worth weighing
3 to weigh- Check-out is early — Guests must leave by 10:00, which may feel rushed for those on a leisurely schedule.
- No pets allowed — Travellers with pets will need to look elsewhere, as the hotel does not accommodate animals.
- Value rating below the rest — At 7.4, Value is the lowest category score, suggesting some guests feel the price-to-experience ratio could be better.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Food & Beverage
- Restaurant
- Coffee shop
- Snack bar
- Packed lunches
- Special diet menus
- Children's buffet
Facilities
- Non-smoking rooms
- Terrace
- Garden area
- BBQ facilities
- Safe deposit box
- 24-hour reception
Services
- Paid airport shuttle
- Ironing facilities
- Wake-up service (per reviews)
- Free Wi-Fi
Room Amenities
- Flat-screen TV
- Electric kettle
- Free toiletries
- Sitting area
- AM/FM alarm clock
Family
- Cots
- Children's buffet
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 7.7/10 from 181 reviews
Booking.com · 7.7 · 181 reviews
7.7Verified guest“The staff were lovely and provided excellent service throughout my stay, making me feel very welcome.”
7.7Verified guest“The staff were incredibly helpful—there was an iron and ironing board, a work desk, and a TV in my double room, plus a safe for my belongings.”
7.7Verified guest“I booked a lovely room that was kept spotless every day. The staff were pleasant and helpful. The location was great—a short walk to Nairobi's centre and convenient for the airport.”
7.7Verified guest“The room was reasonably spacious with a shower, towels, and slippers. Having a private bathroom was a plus.”
7.7Verified guest“I was pleased with the excellent location near the central business district. My twin room had a safe, multi-channel TV, and a seating area. I especially liked the wake-up service and the very comfortable bed.”
7.7Verified guest“The room was spacious with a comfy bed. The staff were genuinely warm and treated me like family. The in-house restaurant was a nice surprise—I enjoyed every meal there.”
04 — Location
Getting around Nairobi
The property sits in Nairobi.
Upper Hill: The hotel is in Upper Hill, Nairobi's commercial hub, where modern skyscrapers like Britam Tower line the skyline. It's a short walk from the hotel to the central business district.
Kencom House: A notable landmark in Nairobi's city centre, Kencom House is about a 15-minute drive away, reachable by taxi or car.
Bishop Road, Nairobi, Nairobi, Kenya
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 11:00-23:59
- Check-out
- By 10:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 40 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 11:00 until 23:59, and check-out is by 10:00.
Is parking available at the hotel?
Yes, there is a car park on site, so you can park your vehicle at the property.
Does the hotel offer an airport shuttle?
Yes, a paid airport shuttle service is available for guests.
Are pets allowed at the property?
No, pets are not allowed at Ack Guest House Nairobi.
What dining options are available?
The hotel has a restaurant and a coffee shop, plus a snack bar. You can also request packed lunches and special diet menus.
Is Wi-Fi available?
Yes, Wi-Fi is available throughout the property at no extra charge.
The bottom line
If you're after a friendly, well-located base in Nairobi's business district, Ack Guest House delivers solid comfort and service without fuss. It's a straightforward pick for business travellers or anyone wanting easy access to the city centre.
7.7A dependable choice for a city stay.
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